RETURNS, REFUNDS, & CANCELLATION/REFUND FEES
Returns & Refunds
Please, see our WARRANTY POLICY for any further details.- We do not accept routine, no questions asked returns of our products, kits, music, DVD recordings, etc.
- All products are sold as is and guaranteed to be in the condition advertised. If you receive a product that doesn't meet that quality manufactured expectation, according to our published warranty, that part, unit, component, etc., whether missing or defective (except for strings after they are knotted or installed), it will be replaced or repaired at our discretion of which remedy should apply.
- All pre-built harps, whether new or used, are sold as is and are not returnable. Only on conditions of component failure (excluding all strings) might a pre-built harp be returned or repaired, based on our published warranty, at our discretion of which remedy should apply.
- It is expected you will FIRST try out a pre-built harp before purchasing it or at least, listen to it demonstrated live on our Zoom channel. All pre-built New & Used harps are guaranteed to be in good playing performance as designed & advertised, and their infrastructure in excellent condition (unless otherwise noted, to whatever degree.)
- Your particular use of & expectations for any of our products, services, or performance, whether public or private, for any purpose are not warranted.
- You can always contact us for any product failure, return, or refund questions you have.
- Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
- For damages and issues of products you intend to keep which are covered under our warranty policy, please see our Warranty Policy.
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Cancellation & Refund Fees
- You will be charged a Transaction Fee for all of your canceled orders & refunded orders at the equivalence of your financial institutions' current rates charged to us. (They charge us even if your order is first canceled or later refunded after order processing, post shipments, etc.)
- The rate varies from 2.3% to 4% of your order, which you agree will not be refunded to you and retained by us to compensate for our financial loss per your canceled or refunded order(s), in part or whole.